I work at a hotel. That in and of itself should give you a clue as to some of the insanity I deal with on a daily basis. Here are a few things I’ve learned along the way. WARNING: THERE ARE A COUPLE THAT ARE KIND OF GROSS.
1) The most entitled jerks are likely the ones that have booked less than a month in advance. They want what they want and get indignant when you tell them that people who booked earlier than they got what they wanted. I can’t tell you how many times I’ve been yelled at because someone didn’t get a building they wanted or a room they wanted. Let me give you a hint. If you want something specific, book earlier!
2) Excedrin should be taken with food. I’m sure this should be obvious, but when you’re in pain and not thinking straight, it isn’t. Just trust me on that. In the same vein, I’ve also learned that tea doesn’t taste as vile as most vomit. I think I’ll make myself a cup the next time I’m ill.
3) If they can complain about it, they will. I’ve worked at the hotel for a little more than a year. I’ve heard LOTS of complaints. “There’s a tree blocking my view”, “My room doesn’t have a tv”, “My room DOES have a tv!”, “I wanted to be farther away from everyone”, “I wanted to be closer to everyone”, “This place is too rustic”, “This isn’t rustic enough”. And on and on it goes. For every complaint in one direction, there’s undoubtedly been one in the other. And the less I can do about it personally, the more they complain.
4) For every time I’ve heard something a million times, there’s always something new. Just think about that for a moment. I get the same complaints/comments all the time, and then someone comes in and floors me with something. Sometimes it’s funny, sometimes it’s just dumb. If someone serving you ever stares at you for a second or two before answering, it’s either because they’re trying not to laugh, or they’re trying come up with a response that won’t offend you.
5) Be careful who you joke with. This one goes both for customers and employees. It can be really hard to tell who has a sense of humor and who doesn’t. Feel customers out before you start joking with them. The same can be said about employees, even if first impressions aren’t always right.
6) Restaurant floors are nasty! We clean our floors nightly. Sometimes we clean them between shifts. I got to vacuum a few nights ago, and I would like to assure you that the vacuum made those sounds before I started getting up all of your crud. No, really. Also, who the hell drops large pieces of food and doesn’t pick it up? I mean I can understand the crumbs (many as they are), but entire fork fulls?
I’m sure there are many other things I could cover in this blog, but then what would I do for the next one?
Remember, employees are people too.